Privacy Policy

Last Updated: 01/01/2025

Garhauer Marine Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.garhauermarine.com.au) or interact with us in other ways.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. What Personal Information We Collect

We may collect personal information from you in the following circumstances:

  • When you make a purchase: This includes your name, email address, phone number, shipping address, billing information, and payment details.

  • When you contact us: We may collect personal details such as your name, email address, and any other information you provide when reaching out for customer service or support.

  • When you subscribe to our newsletter: We collect your name and email address for marketing communications.

  • When you browse our website: We may collect non-personal information about your interaction with our site, such as your IP address, browser type, device information, and pages visited.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Processing your orders: To complete your purchase, process payments, and arrange delivery.

  • Customer service: To respond to your inquiries and provide support.

  • Marketing: To send you promotional offers, news, and updates about our products and services, if you have consented to receiving such communications.

  • Improving our website: To analyse user activity and improve the content and functionality of our website.

  • Compliance with legal obligations: To comply with relevant Australian laws, including the Privacy Act 1988and the Australian Consumer Law.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Fill out forms on our website.

  • Make a purchase or create an account.

  • Contact us via email, phone, or live chat.

  • Subscribe to our newsletter or marketing materials.

We may also collect non-personal information automatically as you browse our website using cookies and similar technologies (see Section 6 – Cookies and Tracking below).

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose your personal information in the following situations:

  • Service providers: We may share your personal information with third-party service providers (e.g., payment processors, shipping companies, email marketing services) who help us operate our website and deliver products to you.

  • Legal obligations: If required by law, we may disclose your personal information to comply with government regulations, court orders, or other legal processes.

  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and give you the opportunity to opt-out if applicable.

5. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using encryption technology for sensitive payment details and employing security protocols to safeguard data stored in our systems.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and collect analytical data about how our website is used.

6.1 What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device and remember certain information, such as your preferences or login details.

6.2 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.

  • Performance Cookies: These cookies collect information about how visitors use the website, such as which pages are most frequently visited.

  • Functionality Cookies: These cookies remember your preferences (e.g., language or region) to improve your experience.

  • Targeting Cookies: These cookies are used to track your online activity to display relevant advertisements.

You can control cookie settings via your browser, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of the website.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you. You may also request corrections if the information is inaccurate, out-of-date, or incomplete.

To access or correct your personal information, please contact us using the details provided in Section 9 – Contact Usbelow.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If we no longer need your personal information, we will securely delete or anonymise it.

9. Your Rights Under the Australian Privacy Principles (APPs)

Under the Privacy Act 1988, you have the following rights with respect to your personal information:

  • Right to access: You can request access to the personal information we hold about you.

  • Right to correction: You can request that we correct any inaccurate or incomplete personal information.

  • Right to deletion: In certain circumstances, you may request the deletion of your personal information.

  • Right to object: You can object to how we process your personal information in certain situations, such as for direct marketing purposes.

If you wish to exercise any of these rights, please contact us as outlined in Section 9 – Contact Us below.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Garhauer Marine Pty Ltd
A6/ (Front row of shops, 58 Waterway Dr, Coomera QLD 4209
 (07) 5502 9666
sales@garhauer.com.au